Privacy policy.
This privacy notice explains what data we collect, how we use that data, where we store the data and how we store your details securely.
What data we collect
We collect your data when you get in touch with us or carry out a piece of work with us. We use cookies on our website browser which do not collect personal data but rather collect information which helps us assess how the website is used and how it can be improved. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
You may provide personal data when you complete online forms, request products/services, subscribe to our services, or otherwise or correspond with us (by post, phone or email). Personal data may include billing address, email address, telephone number and financial data.
Our website may include links to third-party websites, plug-ins and applications. By clicking on these links or enabling connections you may be allowing third parties to collect or share your personal data. We have no control these third-party websites, plug in or applications and are not responsible for their privacy policies, therefore you should also read their privacy policy to understand what personal data they collect about you and how they use it.
How we use your data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data to perform the contract we are to enter into or have entered into with you. We may use your telephone number to contact you about a piece of work we are conducting . We will not contact you by telephone if you are registered on the Telephone Preferential Service (TPS) unless we have a specific opt-in from you for us to contact you by telephone or the call is of administrative nature. We will not use your number to send SMS. We only send you emails if you have given us your consent.
Third parties
We will not sell, trade or rent your personal data to any third party organisation.
We may employ third party companies and individuals to facilitate our services, to provide the services on our behalf or to assist us in analysing how our service is used. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. They can only process your personal data for specified purposes and in accordance with our instructions.
How we store your information
Your details are kept safely in secure cloud storage. We will never intentionally misuse or allow others to misuse any personal data it collects or holds. No personal information is stored on staff computers or external hard drives unless necessary. When this is required additional password protection is used to protect this information. We only record the information that is of use to our business.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We are legally required to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers, for tax purposes. We may also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. We can use anonymised information indefinitely without further notice to you.
Your legal rights
Access to your personal information;
Objection to processing of your personal information;
Objection to automated decision-making and profiling;
Restriction of processing of your personal information;
Your personal data portability;
Rectification of your personal information; and
Erasure of your personal information
If you make a request relating to any of your rights listed above, we will consider each request in accordance with all applicable data protection laws and regulations. You will not have to pay a fee to exercise any of your rights. However, if your request is clearly unfounded, repetitive or excessive, we may charge a reasonable fee for this information or refuse to comply with your request. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You can make the above request by emailing hollye@ventureupstream.co.uk
You have the right to make a complaint about how we process your personal data to the appropriate information commissioner: https://ico.org.uk/concerns
You can opt-out for any communications or information storing anytime by getting in touch with us. We strive to be transparent and open, if you wish to discuss any of this further, please do not hesitate to get in touch with us.